Pixseer refund policy

1. The promise

If Pixseer is not for you, email support@pixseer.app within 14 days of your purchase and we will refund it in full. No questions asked, no explanation needed.

That applies whether the app crashed, could not read your files, was slower than you hoped, or simply was not what you pictured. You do not have to justify it.

This is a promise we make voluntarily. It sits on top of any rights you have by law, and it does not replace them. Section 6 explains those.

2. What we ask in return

Just two things, and neither is a condition of the refund:

1. Tell us why, if you feel like it. One line is plenty. It is the single most useful thing we get from a refund, and it often turns into a fix.
2. Talk to us before you file a chargeback. A chargeback costs us a dispute fee on top of the refund and can take months, while an email usually takes a day. See section 8.

3. How to request one

Email support@pixseer.app from the address you bought with, or include the order number from your receipt. You can also use Lemon Squeezy’s own support route from your order email.

We aim to reply within two business days. Once approved, Lemon Squeezy processes the refund to your original payment method. It usually shows up within a few days, and can take up to 10 days to appear on your statement, depending on your bank.

You do not need to fill in a form, install anything, or prove you deleted the app.

4. Who actually processes the refund

Pixseer is sold through our store on Lemon Squeezy, which acts as merchant of record. In practice:

• Lemon Squeezy took the payment, charged and remitted any VAT or sales tax, and issued your invoice. Their name, not ours, is on your card statement.
• Lemon Squeezy issues the refund, including the tax portion. We authorise it; they move the money.
• Lemon Squeezy may also decide to refund an order on its own initiative, at its discretion, generally within 60 days of purchase, typically to head off a chargeback. That is part of being a merchant of record and is outside our control.
• If you are VAT-registered and want to reclaim the tax rather than the whole purchase, that is a separate request and has to go to Lemon Squeezy, normally within 60 days of the purchase.

Lemon Squeezy’s buyer terms apply to your purchase alongside this policy.

5. What happens to your licence

When a purchase is refunded, the licence for it ends, and we disable the licence key. Pixseer re-checks your key with the licensing provider when it starts, so the app stops unlocking when the next successful online check confirms the key is disabled. A network failure does not lock an activated app. It does not delete anything: your images, folders, notes and exports are untouched, and any files Pixseer organised for you stay exactly where they are.

If you buy again later, you get a new key and everything picks up where it left off.

6. Your statutory rights

If you are a consumer, you have rights under Czech and EU law that this policy cannot reduce.

6.1 The 14-day right of withdrawal. EU consumers normally have 14 days to withdraw from a distance purchase. For digital content delivered immediately, that right ends once delivery begins, if you asked for immediate delivery and acknowledged losing the right. The exception applies only where the legally required express consent, acknowledgement and confirmation were provided. It is not enough that the product is a download.

Our 14-day promise in section 1 exists precisely because of that. It gives you the same practical outcome, voluntarily. And if you think the statutory right still applies to your purchase, say so and we will not argue about the 14 days.

6.2 If the software is faulty. Separately from withdrawal, EU rules on digital content entitle you to software that conforms to what was described. If it does not, you can ask for it to be fixed, and if it cannot be fixed within a reasonable time you can ask for a price reduction or a refund. That right lasts at least two years from delivery, and it is not limited by our 14-day window. So if a genuine defect shows up in month five, come to us: section 1 is a goodwill window, not a deadline on your legal rights.

6.3 Business buyers. If you bought as a business rather than as a consumer, section 6.1 and 6.2 do not apply to you, but section 1 still does.

7. After 14 days

The no-questions window has closed, but we would still rather you were not stuck with something you cannot use. Write to us. If the app is broken for you, or something on the product page turned out not to be true of your setup, we will sort it out, by fixing it or by refunding. Section 6.2 also still applies.

What we will not do is refund a purchase months later simply because it is no longer wanted, or refund the same person repeatedly. Repeated buy-and-refund cycles, or refund requests that come with abuse or fraud, will be declined, and Lemon Squeezy applies its own anti-abuse rules as well.

8. Chargebacks

Please email us first. Really.

If you file a chargeback instead, Lemon Squeezy handles the dispute as merchant of record, and it will normally end with the money coming back to you anyway, just slower, with a dispute fee charged to us, and with the licence key disabled. Lemon Squeezy’s buyer terms also reserve the right to refuse further purchases and to charge for meritless chargebacks.

This request does not limit your rights to contact your bank or payment provider.

9. Special cases

• Discounted or promo purchases, including launch-discount orders, are refundable on exactly the same terms. You get back what you actually paid.
• Currency and fees. The refund is issued in the currency you were charged. If your bank applied a conversion rate or a foreign-transaction fee, the amount landing in your account may differ slightly. That difference is your bank’s, not ours, and we cannot recover it.
• Duplicate purchases. If you bought twice by accident, tell us and we will refund the extra order regardless of how long ago it was.
• Wrong platform. Pixseer 1.1 and later run on macOS, Windows and Linux. Check the architecture and system requirements on the download page. If you bought it for a machine it does not run on, that is a straightforward refund.
• Gifts and purchases for someone else. The refund goes back to whoever paid.

10. Contact

Refunds and support: support@pixseer.app
ADMOX (Adam Havlíček), Czech Republic
Legal and privacy: adam@admox.xyz

Related documents: the licence agreement and the privacy policy.